- Our History: The business started trading in 1969 and now boasts a pedigree of over 40 years' experience.
- Our Scale: We are the largest independent home appliance service and spare parts distribution organisation in the UK. Our core operation consists of more than 500 direct employees, 500 independent service technicians, a 42,000 sq ft head office complex and 225,000 sq ft National Distribution Centre.
- Our Solutions: We already provide some of the largest retailers, manufacturers and insurance companies in Europe with total service and distribution solutions.
- Our Offering Covers:
- - Stock Procurement & Distribution
- - Data Management
- - Field & Back to Base Appliance Servicing
- - Contact Centre Management
- - Total Service Management
- Our Team: We invest heavily in training and development to ensure we have the people to deliver our market leading solutions. Our commitment to excellence ensures our customers benefit from leading edge solutions and industry best practices which benchmark the best in class.
- Our Quality: We are independently accredited by British standards to ISO 9001 to ensure we deliver on our promises.
OUR VISION & VALUES
- To be the first choice for home appliance after sales service, spare parts, accessories and appliance distribution.
- Communication: We keep each other informed. We get back to people when we say we will.
- Open & Trusting: We have faith in each other. We are honest.
- Respect: We respect and acknowledge our colleagues and clients. We look after our environment.
- Reward & Recognition: We feel valued, we listen and we give feedback. We recognise the importance of taking responsibility for our own personal development.
- Encourage: We promote a culture which encourages development and progression. We inspire people to make positive change and continuous improvements.
- Consistency: We maintain high standards. We are fair and equal with each other.
- Teamwork: We look out for each other and pull together. We are a TEAM not a group of individuals.