- Service Management: We handle all aspects of consumer after-sales service requirements, from despatching consumer fit parts, repairing and product refurbishment through to product exchange.
- Call Management: Our contact centre is open 7 days a week handling a wide variety of calls from customers booking a repair, exchange management, product advice, through to ordering replacement spares, parts and accessories.
- Soft Service: Our aim is to exceed your customers expectations by offering soft service over the telephone. This avoids unnecessary service calls as the consumer has their product working again with minimal hassle. In addition, this service has the added benefit of reducing your service costs.
- Back to Base: Our back to base service centre processes repairs for high value small domestic appliances and floorcare items, offering a cost effective solution.